“State of the art software and excellent communication channels means our clients best interests are looked after”

“Adherence to the RICS Service Charge Residential Management Code guarantees the best client, money protection and peace of mind”

“Client log-in portal - Welcome to 21st Century management. Access critical data wherever you are in the world”

“Our Ethos focuses on offering our clients with 21st century management services, pro-active hands on approach and a dedicated team of experts to deliver our services to the highest of standards”

“Managing over £90 million of property in Gibraltar”

“Why chose a second rate service when you can have the best!”

Richardsons Block management

Richardsons believe that the key to successful Property Management lies in allocating appropriate resources to manage the labour intensive duties required of, and expected of, any professional management company. Failure to provide sufficient resources will result in residents’ expectations and client objectives not being met.

Richardsons Property Management is an established and leading managing agent in Gibraltar, managing residential and commercial buildings following strict RICS codes of conduct. We focus our services on our strengths in management accounts, accurate service charge budgeting, and importantly allocating appropriate resources to our instructions to ensure that all buildings issues and resident enquiries and client requirements are dealt with as quickly as reasonably possible.

Why Choose us?

You want a managing agent with a great track record.
Richardsons is managing over £90 million of property in Gibraltar

We currently manage the following buildings:

Building Name No. Units Resi/ Com Appointed By
Filomena House 44 Residential Council of Management
Cumberland Terraces 182 Residential Gibraltar Residential Properties Ltd (GRP)
Nelson’s View 138 Residential Gibraltar Residential Properties Ltd (GRP)
Trafalgar House 54 Residential Council of Management
Barley Hill House 20 Residential Council of Management
177 Main Street 1 Commercial Private Investor
7-9 Cornwall’s Lane 5 Commercial Private Investor
22 Main Street 1 Commercial Private Investor
6-10 Irish Town 5 Commercial Private Investor
29 Cannon Lane 4 Mixed Private Investor
Total No. Units 454

We also manage a large portfolio of individual client properties where we undertake rent collection and property management services for private landlords. To read more about our private client properties and the services that we offer, click here. Our total “Client Money” collections per annum amount to over £1 million pounds inclusive of all service charge funds and rental monies.

Expertise to the highest of standards

Our management department is led by Chris Spencer, a dynamic and highly motivated Chartered Surveyor who has extensive professional experience in this service sector, along with an excellent team of individuals dedicated to the highest professional standards. Following UK principles and RICS Codes of Practice, we also offer a fresh approach to block management which has been favoured so far by our clients. To view our Team click here

State of the Art Software & Strength in Management Accounts

We adopt state-of-the-art software which is provided by one of the UK’s largest suppliers of software and media solutions to the Property Industry. It is fully compliant with the Royal Institution of Chartered Surveyors (RICS) and National Association of Estate Agents (NAEA) requirements and is one of only a handful of property focused software packages which has received accreditation from The Institute of Chartered Accountants in England & Wales (ICAEW) due to its strength in management accounts.

Our software forms the backbone to our management department and ensures that we manage all of our block management instructions efficiently and diligently and in accordance with strict accounting requirements imposed by the RICS and The Institute of Chartered Accountants.

RICS Strict Codes of Practice

We adhere to the “Service Charge Residential Management Code”, and which is set as industry standards for RICS members. By following this Code we obtain recognition from our clients that their money is in safe hands and is looked after to professional industry standards. Please feel free to contact us for further information on this Code of Practice.

Providing transparency & dedicated services to residents

The provision of information is paramount to ensure that residents understand the outgoings of building expenditure and to ensure that they receive regular updates on progress. This is enhanced via the circulation of regular newsletters and via our Internet Client Log-In Portal.

Client Log-In Portal

Our “Client Log-In Portal” will be accessible directly from our website and which is designed to provide all relevant financial and property details online along with online newsletter and estate activity news. Welcome to 21st Century Management!

NB. Our Client Log-In Portal is currently only available to new block management instructions

Planning Preventative Maintenance (PPM) & UK Maintenance Standards

It is essential to plan building maintenance and expenditure via delivering proactive management to keep buildings in good and substantial repair, and to keep service charge costs at a sustainable level. Our Chartered Surveyors integrate PPM into the annual expenditure periods and we follow UK practice for maintenance standards of all equipment using local contractors.

Providing an excellent communication chain to residents

Communication is an essential part of being a successful property manager and this approach ensures that residents have a tangible management service and someone they can contact regardless of the issue at hand. Key members of the Council of Management and Security services will be provided with our Director’s mobile numbers so that contact can be made with us 24/ 7 to ensure important decisions and action can be taken around the clock.

Providing strict protocol

We have strict in-house reporting and communication procedures to manage the volume of resident enquiries that we receive as a service provider in block management in Gibraltar. This ensures that we respond to residents with minimal delay and in an organised fashion. Our company policy is to respond to all resident enquires within 48 hours.

We know how much has been spent and when it was spent!

We are always on top of our expenditure costs for our estates so that we do not overspend and so that we can report to our clients on Expenditure v Budget costs at regular intervals, keeping you in the loop!

Hands on Approach

We like to get our hands dirty and visit all of our buildings on a regular basis. We even get stuck in to helping out when it comes to trying new ways and different methods of providing services which is why you will see our estate mangers on site working hard to keep your estate managed to the highest level.

Comprehensive Services

Our core block management service include the following:

  • Creation of service charge budgets based on underlease covenants
  • Collection of ground rents, service charges and other property income and liaison with clients and solicitors on collection of arrears.
  • Management of service charge monies held in dedicated client accounts per estate.
  • Service Charge consultancy services to review existing budgets and identify cost saving measures.
  • Financial reporting including Age Debtors and Statement of Account.
  • Client financial reporting including periodic statements of Income v’s Expenditure.
  • Preparation of quarterly income and expenditure reports as well as budget compliance accounts.
  • Identifying/paying expenses for suppliers, insurers, contractors, staff and consultants.
  • Arranging and reviewing contracts to fulfil all management company obligations.
  • Employing and supervising staff, on behalf of the management company.
  • Authorising invoices and payment of all outgoings.
  • Hold all tenancy details on our secure database to record all tenancy contact details and forwarding addresses for individual units in line with the Data Protection Act.
  • Bank reporting, including bank reconciliations and cashbook reports.
  • Track repairs & maintenance and emergency calls logged in a central database for each estate.
  • Attendance at Council of Management meetings and recording minutes of meetings held.
  • Regular site inspections

The above is for guidance only and a full list of services can be provided on request.

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